Return & Exchanges
Homestia guarantees 100% your satisfaction and offer the optimum return and exchange service.You can ask a return for a replacement or refund if
• Not satisfied with the purchase. Product of new and unused condition can be returned for a full refund or a replacement within one year of purchase. You will be responsible for the return shipping fee in this case.
• There are manufacturing defects, material faults, missing parts, or other damages alike. The guarantee excludes normal wear or tear, modifications, natural oxidation, poor maintenance, incorrect storage, false cleaning, damage caused by accidents, inappropriate use and other external factors. Homestia will be responsible for the return shipping fee.
Ship the return
Please take the time and well package the return. Be careful to include all small parts. Damages caused during shipping due to poor package may result the cost of repair which will be deducted from the refund.
Refund
The refund will be submitted back to your account after we received and checked the condition of the return products.
If there is any question about return or exchange, please contact us.
• Not satisfied with the purchase. Product of new and unused condition can be returned for a full refund or a replacement within one year of purchase. You will be responsible for the return shipping fee in this case.
• There are manufacturing defects, material faults, missing parts, or other damages alike. The guarantee excludes normal wear or tear, modifications, natural oxidation, poor maintenance, incorrect storage, false cleaning, damage caused by accidents, inappropriate use and other external factors. Homestia will be responsible for the return shipping fee.
Ship the return
Please take the time and well package the return. Be careful to include all small parts. Damages caused during shipping due to poor package may result the cost of repair which will be deducted from the refund.
Refund
The refund will be submitted back to your account after we received and checked the condition of the return products.
If there is any question about return or exchange, please contact us.
