Shipping
Homestia ships products to international customers around the world. For most products, we provide free standard shipping service.
In general, order will be processed and shipped out within 1 business day. There are some special offers, like giant octopus, customized kite, which may need more than 1 business day to process.
Processing Time
Orders will be processed within 1 business day after payment confirmed. However, for some specific products, such as giant octopus, the processing time will be more than 1 business day.
Please check before placing an order.
Shipping Time
| Destination |
Estimated Delivery Time |
| United States |
7~12 business days |
| Canada |
7~15 business days |
| Australia |
10~20 business days |
| West Europe |
7~20 business days |
| East Asia |
7~15 business days |
| Outside above |
10~30 business days |
Standard Shipping
If standard shipping is selected, Homestia decides the most efficient shipping carrier for your order, which is based on destination country, order size and all other possibly influential factors. Estimated delivery time excludes custom clearance time which varies according to the country.
Express Shipping
Service of 5 business days or less express shipping is available in certain countries. The shipping fee is calculated according to destination country, order size and other potential factors.
Please contact us (homestia7@gmail.com) before placing an order if express shipping service is required.
Duties and taxes
International shipping may be subject to tariffs, duties, VAT (value added tax). These costs are not included in shipping charges and they are the responsibility of receivers.
Please note!
If you refuse to pay for tariffs, duties or other costs of the package that has been received by custom, the package will be returned back. We will refund you the order after charging you for the shipping cost and other extra fees incurred.
Homestia guarantees 100% your satisfaction and offer the optimum return and exchange service.You can ask a return for a replacement or refund if
• Not satisfied with the purchase. Product of new and unused condition can be returned for a full refund or a replacement within one year of purchase. You will be responsible for the return shipping fee in this case.
• There are manufacturing defects, material faults, missing parts, or other damages alike. The guarantee excludes normal wear or tear, modifications, natural oxidation, poor maintenance, incorrect storage, false cleaning, damage caused by accidents, inappropriate use and other external factors. Homestia will be responsible for the return shipping fee.
Ship the return
Please take the time and well package the return. Be careful to include all small parts. Damages caused during shipping due to poor package may result the cost of repair which will be deducted from the refund.
Refund
The refund will be submitted back to your account after we received and checked the condition of the return products.
If there is any question about return or exchange, please contact us.
